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MDT Plus
MDT Plus
Content
Develop crucial work skills during your MDT Plus Social Service Time (MDT) and enrich your personal and professional growth! ๐
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๐ฏ Why Are Work Skills Important?
Work skills are essential abilities that enable you to function well in the working world and in life. These skills are universal and relevant to everyone, regardless of level or situation.
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๐ How to Earn Work Skills Badges?
During your MDT journey with MDT Plus, you will work on ten valuable work skills. Each work skill represents a specific ability you have developed. You can earn digital badges for each achieved work skill.
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๐ It's your initiative!
You can choose whether you want to work on one or all work skills. You determine whether you've worked enough on a skill. All activities within this playlist may be carried out at your own initiative.
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๐ The Ten Work Skills
- Reliability
- Taking Responsibility
- Keeping Agreements
- Taking Initiative
- Willingness to Learn
- Collaboration
- Problem-Solving
- Critical Thinking
- Customer Focus
- Punctuality
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๐ Your Digital Badge Wallet
Each achieved work skill is rewarded with a digital badge, visible in your Badge Wallet and on your MDT certificate. This way, you can proudly share your acquired skills with the world and showcase what you have accomplished during your MDT Plus adventure. Join in, develop yourself, and create a strong foundation for your future successes!
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Activities to complete
Complete the following activities, earn badges and you will see your playlist progress updated
Content
What is Customer Orientation?
Customer orientation is the skill of understanding and proactively responding to the needs and expectations of the customer. It involves providing excellent service and striving for satisfaction among all stakeholders.
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How Does Customer Orientation Look at MDT Plus?
At MDT Plus, the community is considered the 'customer.' This means listening to the needs of the target audience, understanding their expectations, and adapting swimming programs and safety measures to meet those needs.
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Why is Customer Orientation Important?
Customer orientation is vital for the success of any organization. At MDT Plus, it ensures that the activities and services offered are relevant and effective, maximizing the impact on the community.
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How to Demonstrate Customer Orientation?
Show that you actively listen to the needs of the community, are open to receiving feedback, and are willing to make adjustments to increase satisfaction. Demonstrate a strong commitment to fulfilling the expectations of the community.
Get activity badge
Work Skill: Customer Orientation Get this badge
This badge is earned through self-evaluation by those who have worked on the work skill Customer Orientation within the MDT Plus trajectory. It is a self-recognition of your ability to pay attention to the needs and satisfaction of participants, parents, and other stakeholders, contributing to a positive MDT experience, as determined by your own reflections and evaluations.
You have to finish all tasks to get the badge
Tasks
Task no.1
Evidence verified by: self-approved
Steps to earn the 'Customer Orientation in MDT Plus' badge:
- Reflect on the importance of customer orientation: Consider why customer orientation is crucial in MDT Plus. Think about how it helps create a positive experience for all participants, parents, and other stakeholders in the MDT trajectory, and how it contributes to their satisfaction.
- Set a goal: Describe specifically how you intend to demonstrate customer orientation and outline the steps you can take to meet the needs and expectations of participants, parents, and other stakeholders within the MDT Plus trajectory.
Task no.2
Evidence verified by: self-approved
- Take action: Actively take steps to listen to the needs of participants, parents, and other stakeholders. Ensure that the support and services offered meet their expectations and create a positive and customized MDT Plus experience.
- Reflect on your efforts: Regularly write in a journal about your customer-oriented actions. Analyze how these actions have contributed to satisfaction and a positive experience within the MDT Plus trajectory. Also, identify areas where you can still grow and improve your customer orientation.
- Submit your evidence: If you believe you have earned the 'Customer Orientation in MDT Plus' badge, provide evidence demonstrating that your actions and behaviors were aimed at fulfilling the needs and promoting the satisfaction of participants, parents, and other stakeholders. Include reflections and the achievement of your goals to demonstrate your ability to be customer-oriented.
Activities: 10
Started: 1
Completed playlist: 0
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MDT Plus Heerlen
Awero not-for-profit organisation manages this platform and develops it together with leading educational organisations. The European Union's programme Erasmus+ granted co-funding for building the first version of this platform. Contact support@awero.org.
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